Terms of Service
Last updated: October 26, 2026
These Terms govern your use of the Axively service operated by DEBRUSK s.r.o., Company ID: 09999973 VAT ID: CZ09999973, with registered seat at Mukařovského 1985/5, 155 00 Praha 5, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 346134. By creating an account or running a scan, you agree to these Terms.
1. The service
Axively is an accessibility audit service that scans publicly accessible web pages against WCAG 2.2 AA and EN 301 549, produces remediation suggestions, and generates compliance statements. Automated testing cannot detect every accessibility barrier; a complete assessment always requires manual expert review. Axively does not constitute legal advice and does not guarantee compliance with any law or standard.
2. Eligibility
You must be at least 16 years old and authorised to bind your organisation. You may only scan websites you own, operate, or are authorised to test. You represent and warrant that, for each site you submit, you own or operate it or are authorised by the owner to test it, and you accept sole responsibility for any scan you initiate.
3. Acceptable use
You must not: (a) scan sites you do not have permission to test, (b) overwhelm the service with excessive requests, (c) attempt to reverse engineer the AI models, (d) resell or sublicense the service without a written agreement. Abuse may result in immediate account termination. Point (d) does not apply to agency plans: you may offer checks of your clients’ websites as your own service and pass on reports under section 6.
4. Fees and billing
Axively offers (a) one-time services: a website scan at a flat price for sites up to 1,000 pages and an optional follow-up audit (AI fix suggestions) priced by the number of pages and the highest severity found, as shown in the price list before purchase, and (b) agency plans: subscriptions billed in advance for a monthly or yearly period that renew automatically for the same period until cancelled. The agency plans, the number of client sites (slots) they include and their prices are shown in the dashboard and are the same for every customer. One slot covers one client site scanned up to 200 pages; a larger site uses more slots. Prices are shown before purchase. One-time services are priced including VAT; agency plans are priced excluding VAT, which is added at checkout according to your country. Payments are processed by Polar (polar.sh), which acts as the Merchant of Record for every purchase. This means Polar is the reseller and the contracting party for the sale: Polar processes the payment, calculates, collects and remits any applicable VAT or sales tax, and issues the invoice or receipt. We never receive or store your full card details. Agency plans renew at the price then valid for the plan; we will tell you by e-mail at least 30 days before a price change applies to your subscription. You can change or cancel your plan at any time under Manage subscription (Polar customer portal); any price difference of a plan change is settled by Polar as shown there. After a cancellation the plan stays active until the end of the paid period and is not renewed. If a renewal payment fails, the plan stays active while Polar retries the payment; if the retries fail, the subscription ends. If you use more slots than your plan includes, for example after moving to a smaller plan, scans pause until you are within the plan again. Agency plans are available only to businesses purchasing them in the course of their trade, business or profession. When ordering, you state your company name and your company registration number or VAT ID and confirm that you are not acting as a consumer.
5. Refunds and right of withdrawal
The website scan and the follow-up audit (AI fix suggestions) are separate digital services performed immediately, so each is treated as fully performed once it completes. By ordering and paying for the scan, or the audit, you expressly ask us to begin performing that service without delay, before the statutory 14-day withdrawal period expires, and you acknowledge that you lose your right of withdrawal once the service has been fully performed. Because we make the results available to you before that period expires, the statutory right of withdrawal under § 1837 of the Czech Civil Code and Article 16 of Directive 2011/83/EU no longer applies once the service has been fully performed, unless you are exercising rights arising from defective performance. If we fail to deliver a service, for example a scan that cannot be completed, you are entitled to a full refund of the relevant payment. Refund requests are handled by Polar as Merchant of Record: contact support@axively.com and we will arrange the refund. This clause does not affect your mandatory statutory rights as a consumer. Agency plans: because agency plans are sold only to businesses (see section 4), the consumer right of withdrawal from distance contracts does not apply to them. The service starts immediately after payment. Cancelling stops future renewals; payments for a period that has already begun are not refunded, unless we fail to provide the service or mandatory law provides otherwise. If a consumer nevertheless concludes an agency plan, they may withdraw from the contract without giving a reason within 14 days of its conclusion. By subscribing they expressly ask us to begin providing the service immediately after payment, before that period expires; if they withdraw, they pay a proportionate part of the price for the service provided up to the moment they informed us of the withdrawal, and we refund the rest.
6. Your content
You retain all rights to the websites and content you submit. You grant us a limited license to process that content solely to deliver the service. Scan reports belong to you; you may share, export and publish them freely. If you use an agency plan, you may pass reports on to your clients under your own name and logo. You remain responsible to your clients for how you use them, and sections 7 to 9 apply to such reports as well. You may only add client websites you are authorised to test (see section 2).
7. Our content
The Axively platform, interface, brand and documentation are our intellectual property. AI-generated fix suggestions are provided on a "best-effort" basis; you are responsible for testing and deploying them.
8. Warranties and liability
The service is provided "as is". We do not warrant that scans will detect every issue or that AI-generated fixes are always correct. To the maximum extent permitted by law, our liability is capped at the amount you paid in the 12 months preceding the claim. We are not liable for indirect, consequential or lost-profit damages.
9. Legal advice disclaimer
Axively is not a law firm. Per-country legal exposure information is researched from public sources and kept up to date on a best-effort basis. It does not constitute legal advice. Consult a qualified lawyer for binding interpretations of EAA requirements.
10. Termination
You may delete your account at any time. We may terminate accounts that violate these Terms with 30 days' notice (or immediately for serious breach). Upon termination your scan data is deleted per the retention schedule in the Privacy Policy.
11. Governing law
These Terms are governed by the laws of the Czech Republic. Disputes that cannot be resolved amicably will be submitted to the courts of Prague, Czech Republic. EU consumer law rights are not affected.
12. Changes
We may update these Terms. Material changes will be announced by email at least 30 days in advance. Continued use of the service after the effective date constitutes acceptance.
Contacts
Legal and contractual matters: legal@axively.com. Abuse reports: abuse@axively.com.